Refund Policy

We strive to ensure your satisfaction with every purchase made at Yiflo.com. Here’s our comprehensive refund policy to guide you through the process:

7-Day Return Policy:

You have 7 days after receiving your item to request a return. To be eligible, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please ensure you have the receipt or proof of purchase handy.

Initiating a Return:

To start a return, please contact us at Support@Yiflo.com. We’ll provide you with a return shipping label and detailed instructions on where and how to send your package. Remember, returns sent without prior authorization will not be accepted.

Damages and Issues:

Inspect your order upon receipt and contact us immediately if you encounter any defects, damages, or receive the wrong item. We’re here to evaluate the issue and make it right.

Exceptions:

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable.

Exchanges:

For a speedy resolution, we recommend returning the item you have and placing a separate order for the desired item.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply regarding the item’s condition and packaging.

Refunds:

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Delayed Refunds:

If more than 15 business days have passed since we approved your return, please contact us at
support@yiflo.com for assistance.